Supplemental Questionnaire Answers Applicant: Charles R. Hazen Ticket Seller (Box Office Specialist) 3210 West 13th Ave. Hult Center Eugene, OR 97402 Position No: 1769 FY02132 (541) 465-4932 Application Closing: 4/19/02 hazenworld@aol.com 4/15/02 Answer Sheet 1 of 2 1. My past work experiences have almost exclusively dealt with (front counter) customer service. From 1979-1984 I was employed as a salesman and Assistant Manger for the Sinclair Paint Company, the Vegas Paint Company, and the Sherwin Williams Paint Corporation. I became an assistant manager at age 20, and by March 1984 I had opened my own Retail/Wholesale paint company in Las Vegas. My partner and I operated a 5000 square foot store and dealt with all facets of customer service and store operations. As owner/manager of Painter's Warehouse of Las Vegas from 1984-1993, I participated in a wide range of customer relations and store management. I operated a fully functional and diverse operation that catered to both the large construction clients, painting contractors and the general public. I actively participated in job costings (bids) for Nellis Air Force Base, the Clark County School District, McCarren International Airport, as well as many of the major hotels, motels, stores, and other businesses in the Las Vegas Area. I was attended meetings and bid openings worked very closely with purchasing agents, contractors, and the managers of these entities to make sure that they were satisfied and informed. I also worked the front counter heavily, helped customers to make purchasing decisions on products, instructed customers on application techniques, and co-ordinated the timely delivery of products to customers on location. I also handled human resources, accounts receivable, accounts payable, inventory ordering, reconciliation, and payroll. My experiences have been extensive, working directly (in person) with the public and also over the telephone. As store owner, I had many dealings with people from many socio-economic, cultural, and ethnic backgrounds in our area. These experiences were with retail and wholesale customers, agents and representatives from other companies from which we bought and/or sold products, and with employees of the city, county, state, and federal government. I worked with customers on product selection, returns & exchanges, customer satisfaction and complaint issues, and also made product recommendations and contractor refferals for individual customers and businesses. Prior to and also during this period, I worked for Southland Corporation (7-11) as a part-time assistant manager and cashier. I also had previously worked the counter and phones for a restaurant in Las Vegas. Since 1993, I sold my interest in my business and decided to return to School. I moved to Oregon in 1995, and immediately began attending classes at the University of Oregon in Eugene. I have taken classses in English, Creative Writing, Journalism, Advertising, French, History, and Linguistics. I worked for a short time at the Sony Corporation as a temp worker, but primarily I have been a stay-at-home DAD for my little boy, and a part-time college student, since moving to Eugene. I was also employed as an interviewer for 18 months (6/1999-12/2000), working for TNS Intersearch Corp, in Eugene. This job involved fast-paced phone contacts and interviews which required verbatim transcription of client comments into a corporate computer database. I am looking forward greatly to re-entering the work environment, and I feel that my assets are formidable. 2. I have participated in both following and administering company policies during my work experience. I also estab- lished specific policies and guidlines for the employees and management of my own company. I followed and/or initiated policies concerning customer satisfaction issues, returns, refunds, and exchanges. Additionally, I observed and created policies concerning employee work schedules, bonuses, payroll, conduct, and customer relations. Over the years, many instances occurred where I had to make quick decisions or judgements in order to effectively serve the interests of my employer and/or my company, as well as the interests and concerns of many diverse customers and employees. During my employment at TNS Intersearch, I was given the responsibility of relaying customer requests and emergency work orders directly to various corporations which had retained our company to talk to their clients about specific experiences and ongoing repair work, as well as, complaints. I primarily handled accounts and clients of Entergy Power Company, U.S. West Telecommunications, and Delta Airlines. 3. From 1979-1993, I provided product information and application techniques to thousands of retail and wholesale customers (professionals and novices). I researched product information for in-store sales and outside sales. In addition, I matched "special" products and coatings to various specifications submitted from businesses, contractors, and governments. I also referred customers, in person and over the phone, to other companies to obtain specific products that we did not carry. I also provided a referrel service to aid customers in selecting contractors and construction companies to hire for Position # 1769 Answer Sheet 2 of 2 Hazen, Charles R. their paint, decorating, contracting, and wallpapering jobs. I had some occasions where speaking limited Spanish or French, either in person or on the telephone, was beneficial in helping customers. 4. I type accurately at the rate of 55+ words per minute, and have been typing for twenty-five years. My last certification (March 2002) was recorded at 60wpm, and I can supply certification of this on request. I am very competent in computer skills and have a working knowledge of Microsoft Word, Excel, Windows, HTML (website design/language), and many other computer software programs. I consider myself to be very meticulous, accurate, and thorough in data gathering and entry. I have also used a headset telephone, while operating a computer, to take orders, check inventory, change account information, and also to handle credit card sales and payments. I personally recorded and filed information and data on the deposits, payroll, inventory, purchasing, personnel, and accounts payable and accounts receivable pertaining to my business for over 2 years, and assisted in these and other duties thereafter. 5. I worked cash registers, handled money, and made change during most of my previous employment history. As a paper boy collecting payments from customers, as a clerk during two different part-time stints with 7-11, as a delivery and counter person for a large restaurant, and as the owner/operator of my own retail/wholesale business, I effectively used a register and/or calculator to conduct sales, refunds, and credits for many years, as well as, to make gift certificates, petty cash purchases, and employee loans. I am very experienced in addition, subtraction, multiplication, and division, and can accurately determine "in my head" or by machine amounts due, owed or estimated. I made frequent bank deposits during a ten-year period, and kept my company's bookkeeping records for three years, assisting with same thereafter. I conducted or assisted in our company's bookkeeping, banking, payables, receivables, sales, inventory, payroll, purchases and day-to-day activities and procedures. 6. I worked in retail and wholesale sales for many years, and I have considerable abilities in speaking to and interacting with customers in order to answer their questions and concerns. By listening closely to customers, I have been able to assist them in obtaining the products or services they've requested. In addition, I promoted specific products to customers, collected monies and completed sales. I also attended sales conventions and training seminars to learn how to better serve clients and customers. I have used cash registers, point-of-sale terminals, charge plates, and computers in making sales to customers. I have also conducted "outside sales" using brochures, specification sheets, and other literature to solicite sales from potential customers. 1979 - Sinclair Paint Company, Las Vegas. Sales, warehouse, cashier, and delivery 1980-1983 Vegas Paint Company Sales, assistant mgr, cashier, delivery, purchasing 1983-1984 Sherwin Williams Paint Corp. Assistant mgr, sales, cashier, purchasing, personel 1984-1992 Painters Warehouse of L.V. Owner/Mgr, sales and etc... (see 1-3 above) 7. I have no specific experience in ticket office sales or operations, but I learn fast, take direction well, and I am very confident in my abilities. 8. I have primarily had interactions with clients from diverse economic, social, and cultural backgrounds during my work, school, and personal experiences. I have always taken the careful and extra effort necessary to make sure that I am fulfilling the needs and requests from any client, consumer, or patron. My experiences dealing with the public while owning and operating my own business, during my employment with Southland Corporation (7-11), and also with my recent employement as a telephone interviewer, put me in contact on a daily basis with customers and clients from many diverse backgrouds, economic levels, and cultures. I feel that my listening and communication skills, in addition to my abilities to handle a variety of simultaneous tasks have given me considerable strenghts in this important area.